Thank you for choosing to use Nanny Match.
These terms and conditions form the agreement upon which Nannies and Families use the services provided by Nanny Match PTY LTD trading as Nanny Match (“Nanny Match”).
In these terms and conditions:
“Family” means any person(s) who uses or intends to use Nanny Match to receive childcare services.
“Nanny” means any person who intends to provide in-home child care services to a Family.
“Long term booking” means any booking that is likely to last more than 3 months and offers shifts that are longer than 5 hours.
“Casual booking” means any booking that is less than 3 months in length or offers shifts that are less than 5 hours.
This agreement commences when your Family contacts a Nanny Match Nanny.
The general terms of this agreement may be amended from time to time at the discretion of Nanny Match. Up to date service agreement can at all times be found on our website. Please ensure that you check these conditions regularly, as your continued use of Nanny Match’s services will indicate your acceptance of any amended terms.
You have requested Nanny Match to provide your Family with the services of a Nanny Match employee. Nanny Match is a service provider for the purposes of the Australian Consumer Law, and will provide services in accordance with this and all other relevant legislation.
Nanny Match will not themselves perform the services agreed to, but rather will supply one or more workers to fulfill your Family’s request. Nannies supplied by Nanny Match to carry out work shall at all times remain employees of Nanny Match.
The contact details for any Nanny engaged by the Family shall remain confidential. Such details shall not be made available to any other person, company, or private employer without the consent of the Nanny.
A Nanny may interview and work with multiple families. In order to facilitate this, your Family is responsible for:
Long term bookings will take priority over casual bookings.
Families that have completed placement reviews will take priority over all bookings.
Your Family will be charged the casual hourly rate listed on the Nanny’s profile. There is no placement fee for casual bookings.
Should your Family request to interview a nanny for a casual booking your Family will be charged an interview fee. The interview fee is a minimum of 2-hours at the Nanny’s casual hourly rate.
Should your Family request to trial a nanny for a casual booking your Family will be charged for the trial at the Nanny’s casual hourly rate. Nanny Match recommends a 4-hour trial shift.
Casual bookings require 24 hours notice of cancellation. When cancellation is made in less than 24 hours a 50% cancellation fee applies.
Long term bookings
There is no charge to interview nannies for long term bookings.
Should your Family request to trial a nanny for a long term booking your Family will be charged for the trial at the Nanny’s casual rate.
Long term bookings require a placement fee of $490. The placement fee is charged on confirmation of your match.
All bookings are based on a minimum 4 hour shift length. Your family will be charged a minimum of 4 hours.
For shifts that are longer than 4 hours, your Family will be charged for the total hours between the nanny’s arrival and departure to your home or the place of care. Nannies will record their arrival and departure times using online human resources and employee management software.
In addition to this agreement, you will also be provided with a Placement Agreement. This agreement is entered into between your Family and your Nanny and will describe the services which the Nanny will provide to your Family as agreed between you. It is your Family’s responsibility to complete the Placement Agreement before services commence. Your Family will be charged casual hourly rates until the Placement Agreement is completed.
Nanny Match must be notified of any variations to this agreement negotiated between your Family and the Nanny.
Long term bookings begin with a 4-week trial period.
You will be provided with a Placement Review at the end of your trial period. Your Family is responsible for completing the Placement Review.
Invoices are generated weekly and will be automatically charged to your nominated credit card or direct debit account within one week. A transaction fee of 1.98% (Visa/Mastercard) or 3.85% (AMEX) + 33c will be charged if paying by credit card. There is no transaction fee for direct debit.
Services may be suspended if an account is in arrears for more than seven days.
Your Family shall bear the legal or other costs incurred by Nanny Match to recover monies on all invoices not paid within the agreed terms.
Nanny Match may vary its rates from time to time to include any change to any statutory on-costs, e.g. any legislative changes, public liability insurance premiums; or if there is any change which affects the cost of providing Nanny Match employees. Nanny Match will give your Family at least two weeks’ written notice of the new rates.
The rates charged to your Family will increase by $1 per hour for each consecutive year of childcare services provided by Nanny Match.
Nanny Match Responsibilities
Nanny Match is responsible for the following in relation to the Nanny:
Ensuring that relevant screening is completed prior to commencement of placement, including verification of work history, child care first aid qualifications and working with children checks;
Lodging salary payments to the Nanny’s nominated bank account, deducting PAYG taxation and lodging with the Australian Taxation Office;
Paying to the Nanny a casual loading at a rate of 25% in lieu of sick and annual leave;
Paying Workers Compensation Insurance; and
Paying superannuation to meet the requirements of the Superannuation Guarantee Act 1992 (Cth) and lodging with an approved superannuation fund.
Absenteeism, Cancellations and Holidays
At your Family’s request, Nanny Match will endeavour to find your Family a replacement Nanny, if the usual Nanny engaged with your Family is unable to provide care.
No pre-placement interviews will take place for Nannies engaged into temporary positions, unless your Family elects to pay the costs of the temporary Nanny attending an interview. Nanny Match charges a minimum of 2 hours per interview.
Both the Family and the Nanny will give notice of absenteeism, cancellations, and holidays as outlined in the Placement Agreement. Your Family will notify the Nanny and Nanny Match if they decide to take any holiday which would impact the Nanny’s engagement, and if taking a holiday longer than 14 days will communicate to the Nanny their agreement for:
In the event that a Nanny terminates their engagement with your Family within 12 months of placement, Nanny Match will endeavour to find your Family a suitable replacement as soon as possible. An additional placement fee will not be charged to your Family if the replacement is required less than 12 months after the first placement fee was charged, and the fundamental working conditions of the engagement (including but not limited to location, working hours, number of children in care) have not changed.
Occupational Health and Safety
The provision of services to a Family by a Nanny is subject at all times to the place of care being a safe and suitable place for the Nanny, and a suitable Nanny being available.
Your Family is responsible for the direction, instruction and supervision of the Nanny during the engagement.
Your Family is responsible for the maintenance of a safe workplace for the Nanny, including the safety and condition of all machinery and vehicles provided for the Nanny as used during the course of the engagement.
A Nanny is entitled to an informal break at some point during their shift. The length and nature of this break will be agreed upon between your Family and the Nanny.
Your Family indemnifies Nanny Match from claims arising from the failure of the Family to provide a safe or harassment-free workplace.
Your Family must ensure that current emergency contact information is given to Nanny Match staff. Your Family agrees to pay any costs related to the provision of emergency services and must notify Nanny Match within 24 hours if a Nanny suffers an injury during their engagement.
Your Family must permit Nanny Match staff to conduct support visits to the Nanny in the Family home.
Insurance and Motor Vehicles
Your Family must maintain insurance for the premises where the Nanny is engaged, including contents and personal effects cover.
In the event that the Nanny is required to drive a motor vehicle owned or controlled by your Family:
Your Family will ensure that the motor vehicle is fitted with child restraints appropriate for the age and weight of the children the Nanny will be transporting;
Your Family indemnifies Nanny Match and the Nanny against any loss, damages, actions, suits, claims, demands and other liabilities of any nature whatsoever which at any time may arise from the Nanny’s use of a motor vehicle during their engagement with your Family; and
Your Family will ensure the motor vehicle has adequate fuel for the Nanny to perform their duties, or otherwise provide the Nanny with an allowance for the purchase of additional fuel.
In the event that the Nanny is required to drive their own motor vehicle during their engagement with your Family:
Your Family will indemnify Nanny Match and the Nanny against any loss, damages, actions, suits, claims, demands and other liabilities of any nature whatsoever which your Family now or at any time may have arising from the use of a motor vehicle owned by the Nanny; and